Privacy Policy

5App – Who We Are

5App Ltd (“5App”, “We” or “Us”) is a limited company registered under the Companies Act in England and Wales with company number 07153858.  Our registered office is at c/o Shelly Stock Hutter, 7-10 Chandos Street, London W1G 9DQ. Our main trading address is 5App Ltd, 1 Primrose Street, London EC2A 2EX. Our VAT number is GB 111 5538 48.


This Privacy Policy explains how we use any personal information we collect about you when you use any of 5App’s services (“Service”) or visit 5App’s websites (“Websites”).

5App is committed to protecting and respecting your privacy.

This Privacy Policy (together with our Terms of Use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be used and processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 (“Data Protection Act”), the data controller is 5App.

What Information Do We Collect About You?

We may collect and process the following information about you:

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This does not identify any individual.

Use of Cookies

Like most websites, our Websites use cookies and similar technology.  Cookies are small text files that are sent to your computer when you use a website.  A cookie only tracks which computer is logging on to the Websites and tracks the actions and the pages visited on our Websites, it does not necessarily identify who is using that computer.

If you continue to use the Websites without consenting to the use of cookies or otherwise having declined their use, we will not send any cookies to your computer.  In this case or if you disable or delete cookies through your browser, you will not be able to use all the functionality of the Websites.

The Websites use both persistent and session cookies.  Persistent cookies are cookies that stay on your computer permanently until you 'manually' delete them.  Session cookies delete themselves automatically when you leave the Website and go to another one or shut down your browser.

The cookies we use on our site are:

  Cookie Name Purpose
Google Analytics _utma
These cookies are used to analyse how people are using our site so that we can look at performance issues etc,
Hubspot __hssc

These are used to personalise information on our site to your needs based on information you supply to us.


These cookies are used to authenticate your activity across page views on this site.

_hs_opt_out The _hs_opt_out cookie allows you to opt out of Hubspot tracking.
5App device
The device and device_type cookies expire after one hour and are used to render content for your device. The has_js cookie is a session cookie that lets us know if your browser supports JavaScript.

How Will We Use The Information About You?

We collect the information about you to process your order, manage your account, and if you agree, to email you about other products and services.

We collect usage information about you when you use the Service.  We will not share your information with any third parties for marketing purposes.

We may disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or to protect the rights, property, or safety of 5App, its customers, or others.  This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.  We may also disclose your personal information to any person, firm or company who acquires or proposes to acquire any relevant part of our business to which your information relates or in respect of which it is used.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Websites; any transmission is at your own risk.

Third Party Content

Our Websites are a publishing medium in that anyone may register and then publish information about himself or some other person.  We do not moderate or control what is posted.  If you complain about any of the content on our Websites, we shall investigate your complaint. If we feel it may be justified, we shall remove that content while we investigate. Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content which offends you.  If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.

Content You Provide To Us

If you provide information to us with a view to it being read, copied, downloaded or used by other people, we accept no responsibility for what that third party may do with it and you acknowledge that you have no control whatever as to how it may be used.

Data May Be “Processed” Outside the UK

Our Websites are hosted within the European Union and by HubSpot, Inc., 25 First Street, 2nd Floor, Cambridge, MA 02141 and its affiliates (“HubSpot”) –  We also use outsourced services in countries outside the European Union from time to time in other aspects of our business.  In those cases where any personal data may be processed outside the European Union, we ensure that such processing is in conformity with the requirements of the Data Protection Act.

HubSpot complies with the U.S. – European Union Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal information from European Union member countries. HubSpot has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement.  To learn more about the Safe Harbor programme, and to view HubSpot’s certification, please visit

Your Rights

We would like to send you marketing information about 5App products and services.  You have the right to ask us not to process your personal data for marketing purposes.  We will usually inform you (before collecting your data) if we intend to use your data for such purposes.  You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.  You can also exercise the right at any time by contacting us at:

The Websites may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

The Data Protection Act gives you the right to access information we hold about you.  Your right of access can be exercised in accordance with that Act.  Should you wish to access the information we hold about you, please contact us at the address provided above.  Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes To Our Privacy Policy

We may revise these Terms of Use at any time by amending this page.  You are expected to check this page from time to time to take notice of any changes we have made, as they are binding on you.  Some of the provisions contained in these Terms of Use may also be superseded by provisions or notices published elsewhere on the Websites.

This privacy policy was updated on 7 July 2015.