5App – Who We Are
5App Ltd (“5App”, “We” or “Us”) is a limited company registered under the Companies Act in England and Wales with company number 07153858. Our registered office is at c/o Shelly Stock Hutter, 7-10 Chandos Street, London W1G 9DQ. Our main trading address is 5App Ltd, 1 Primrose Street, London EC2A 2EX. Our VAT number is GB 111 5538 48.
5App is committed to protecting and respecting your privacy.
For the purpose of the Data Protection Act 1998 (“Data Protection Act”), the data controller is 5App.
What Information Do We Collect About You?
We may collect and process the following information about you:
- Information that you provide:
- by filling in forms on the Websites. This includes information provided at the time of registering to use the Websites or the Service, posting material or requesting further services;
- when you report a problem with the Websites;
- when you subscribe to, pay for or use the Service; and
- when you voluntarily subscribe to customer surveys,
- If you contact us for any reason, information contained in that correspondence;
- Details of transactions you carry out through the Websites and of the fulfilment of your orders;
- Details of your visits to the Websites and the resources that you access; and
- When you call our help line or service desk, the Calling Line Identification information and we may also record calls received. We use this information to help improve the efficiency and effectiveness of our help line and service desk.
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This does not identify any individual.
The Websites use both persistent and session cookies. Persistent cookies are cookies that stay on your computer permanently until you 'manually' delete them. Session cookies delete themselves automatically when you leave the Website and go to another one or shut down your browser.
The cookies we use on our site are:
|These cookies are used to analyse how people are using our site so that we can look at performance issues etc,|
These are used to personalise information on our site to your needs based on information you supply to us.
These cookies are used to authenticate your activity across page views on this site.
|_hs_opt_out||The _hs_opt_out cookie allows you to opt out of Hubspot tracking.|
How Will We Use The Information About You?
We collect the information about you to process your order, manage your account, and if you agree, to email you about other products and services.
We collect usage information about you when you use the Service. We will not share your information with any third parties for marketing purposes.
We may disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or to protect the rights, property, or safety of 5App, its customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction. We may also disclose your personal information to any person, firm or company who acquires or proposes to acquire any relevant part of our business to which your information relates or in respect of which it is used.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Websites; any transmission is at your own risk.
Third Party Content
Our Websites are a publishing medium in that anyone may register and then publish information about himself or some other person. We do not moderate or control what is posted. If you complain about any of the content on our Websites, we shall investigate your complaint. If we feel it may be justified, we shall remove that content while we investigate. Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content which offends you. If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.
Content You Provide To Us
If you provide information to us with a view to it being read, copied, downloaded or used by other people, we accept no responsibility for what that third party may do with it and you acknowledge that you have no control whatever as to how it may be used.
Data May Be “Processed” Outside the UK
Our Websites are hosted within the European Union and by HubSpot, Inc., 25 First Street, 2nd Floor, Cambridge, MA 02141 and its affiliates (“HubSpot”) – www.hubspot.com. We also use outsourced services in countries outside the European Union from time to time in other aspects of our business. In those cases where any personal data may be processed outside the European Union, we ensure that such processing is in conformity with the requirements of the Data Protection Act.
HubSpot complies with the U.S. – European Union Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal information from European Union member countries. HubSpot has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor programme, and to view HubSpot’s certification, please visit www.export.gov/safeharbor.
We would like to send you marketing information about 5App products and services. You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at:
- support@5App.com or:
- 5App Ltd, 1 Primrose Street, London EC2A 2EX, United Kingdom
The Websites may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
The Data Protection Act gives you the right to access information we hold about you. Your right of access can be exercised in accordance with that Act. Should you wish to access the information we hold about you, please contact us at the address provided above. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.